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This year, familiar apps like Gmail and Microsoft 365 are embedding AI more deeply, subtly altering how they handle your data and privacy settings behind the scenes.
As we kick off a new year, it’s crucial to take stock of the digital tools and services that have become integral to our daily lives. From email platforms like Gmail to productivity suites such as Microsoft 365, these tools are not just getting software updates; they are also quietly incorporating artificial intelligence (AI) features. This shift raises significant questions about privacy and user consent.
AI has been seamlessly integrated into many of the applications we use daily, often without us noticing. For instance, Gmail has long used AI for spam filtering and predictive text. Microsoft 365 now offers "connected experiences," which enhance productivity by suggesting actions based on your activity. Facebook uses AI to personalize content and improve user experience.
However, this integration is not always transparent. Lynette Owens, vice president of global consumer education at cybersecurity company Trend Micro, highlights the need for clearer privacy policies that reflect these changes. “AI’s rapid integration into our software and services has and should continue to raise significant questions about privacy policies that preceded the AI era,” she said.
The primary concern is how personal data is used to train AI models. Many of the apps, websites, and online services we use are governed by privacy policies that may not explicitly address this issue. “This leaves all of us vulnerable to uses of our personal information without the appropriate consent,” Owens explained.
For example, if you use a productivity tool that suggests tasks based on your email content, it’s likely using AI to analyze your emails. If the company does not clearly state whether this data is used to train their AI models, users are left in the dark about how their information is being utilized.

Experts agree that if there is nothing nefarious about the inclusion of AI features, it should be easier for users to opt out. Microsoft’s approach with its "connected experiences" serves as a good example. The company emphasizes that these features are not used to teach AI algorithms, but they also provide clear options for users to disable them.
Owens stresses the importance of transparency and user control. “There’s a lot of catch up needed to be done,” she said. “Every app, website, or online service should take a good hard look at the data they are collecting, who they’re sharing it with, how they’re sharing it, and whether or not it can be accessed to train AI models.”
The integration of AI into our daily digital lives is a double-edged sword. On one hand, it offers convenience and enhanced functionality. On the other hand, it raises serious concerns about privacy and data protection. As users, we must be proactive in managing our digital footprint and advocating for transparency from tech companies.
The new year presents an opportunity to take control of our digital lives. By staying informed and actively managing our privacy settings, we can enjoy the benefits of AI while minimizing the risks. It’s time for a collective effort to ensure that our personal data is used ethically and with our consent.
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About the author
Amara's entry point into AI was an epidemiology role at a London research hospital, where she spent five years studying how digital health tools reached — or conspicuously failed to reach — underserved communities. Watching early algorithmic systems in healthcare quietly entrench existing inequalities, she redirected her career toward the systemic consequences of AI at scale. She covers AI through an unflinching lens: who benefits, who bears the cost, and what evidence actually says versus what the press release claims. Her writing is calm and precise, but she doesn't mistake balance for neutrality.
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24 January 2025
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