Assort Health Launches Outbound AI Agent to Enhance Patient Engagement

Startup Assort Health has rolled out an advanced outbound AI agent designed to automate and streamline patient outreach. The new feature, called Assort Activate, is aimed at improving appointment rescheduling, closing open referrals, managing payment collections, and accelerating flu shot outreach. This technology is already in use across over 1,000 providers, according to company executives, and it promises to enhance patient access without the need for additional staff.

Assort Health was launched in November 2023 with a focus on specialty-specific, agentic AI voice agents that support practices ranging from orthopedics to cardiology and immunology. These agents handle incoming calls by answering frequently asked questions and routing patients to the appropriate clinic staff. The platform integrates seamlessly with electronic health records (EHRs) and practice management software, enabling efficient appointment scheduling and issue resolution.

Now, Assort is expanding its capabilities to cover the entire patient care journey with the introduction of Assort Activate. This new feature allows health systems, federally qualified health centers, primary care practices, and specialty provider groups to book more appointments, speed up payment collection, and address critical care gaps without increasing the workload on front office staff.

Key Features and Benefits

Assort Health leverages a vast dataset of over 150 million patient interactions, 62,000 complex care protocols, and 1.6 million unique decision pathways from practices across 22 specialties. This extensive data set powers the AI agent's ability to handle nuanced patient outreach, which goes beyond simple automated reminders.

"Patient outreach is far more than just sending out a reminder," said Jon Wang, founder and co-CEO of Assort Health. "It involves multi-step referral follow-ups, managing no-shows with specialty-specific scheduling constraints, and addressing care gaps that often go unaddressed due to time constraints."

The AI agent can perform tasks such as:

• Appointment Rescheduling: Automatically reschedule missed appointments based on patient availability and provider schedules.
• Referral Management: Follow up on open referrals and ensure patients are connected with the appropriate specialists.
• Payment Collection: Streamline payment processes by reminding patients of outstanding balances and facilitating secure payments.
• Flu Shot Outreach: Proactively reach out to patients who need flu shots, ensuring they receive timely vaccinations.

By owning the entire communications layer for these practices-both inbound and outbound-Assort Health ensures that all interactions are contextually aware and memory-retentive. This creates a more seamless experience for patients across various touchpoints, including referrals, payment collections, care gap discovery, and patient intake.

Key Takeaways

• Enhanced Patient Access: Assort Activate helps practices book more appointments without increasing staff, improving patient access to care.
• Efficient Payment Collection: The AI agent streamlines the payment process, reducing the burden on front office staff and ensuring timely collections.
• Addressing Care Gaps: By automating follow-ups and outreach, Assort Health ensures that critical care gaps are addressed more consistently.
• Seamless Integration: The platform integrates with EHRs and practice management software, making it easy for providers to adopt and use.

Assort Health's outbound AI agent is a significant step forward in patient engagement technology. By automating complex and time-consuming tasks, it allows healthcare providers to focus on delivering high-quality care while improving operational efficiency. As the healthcare industry continues to evolve, solutions like Assort Activate will play a crucial role in enhancing patient experiences and outcomes.