UnityAI's Agentic AI Platform Streamlines Healthcare Staffing to Match Patient Demand

Nashville-based health tech startup UnityAI has developed an agentic AI platform called StaffOps to optimize day-to-day staff scheduling and dynamically match it with real-time patient demand. This innovative solution is already live in approximately 120 sites of care, supporting workforce scheduling across a growing network of clinical organizations.

Key Features of StaffOps

• Real-Time Data Integration: The platform connects workforce scheduling with electronic health record (EHR) data to reduce cancellations, improve throughput, and optimize labor utilization.
• Dynamic Adjustments: Healthcare teams can adjust staffing and labor based on live appointment data, cancellations, and overall patient flow.
• Voice AI Technology: UnityAI's voice AI agents support healthcare staff in outpatient clinics by handling incoming calls and proactively engaging with patients for scheduling, appointment confirmation, intake, and follow-up.

Evolution of the Platform

UnityAI was founded in 2023 with a strategic focus on healthcare operations. The company initially developed specialized agents to assist with patient scheduling and related tasks. According to Edmund Jackson, co-founder and CEO, these early efforts were aimed at optimizing the "supply side" of healthcare-getting patients scheduled where they should be.

However, Jackson recognized that this was only half the battle. The other critical aspect is managing the clinical workforce effectively. He explained:

"What we're trying to do is create excellent schedules; that's our North Star. Our belief is that what providers bring to the market is time for a patient in a place with a clinician, and if you get that right, everything else happens."

Addressing Staffing Operations

The StaffOps platform addresses the challenge of matching staffing operations with patient demand. This involves not just clinicians but also clinical techs and other staff members. The goal is to ensure that all necessary personnel are in the right place at the right time to meet patient needs.

Jackson emphasized the importance of integrating patient access and experience with staffing operations:

"Patient access and patient experience need to be matched with staffing operations, not addressed as separate functions. This holistic approach ensures a more efficient and effective healthcare delivery system."

Implementation and Impact

• Reduced Cancellations: By leveraging real-time data, StaffOps helps reduce appointment cancellations, which can significantly impact patient satisfaction and operational efficiency.
• Improved Throughput: Optimizing labor utilization leads to better throughput, allowing healthcare providers to see more patients without overburdening staff.
• Enhanced Patient Flow: The platform's dynamic adjustments ensure that patient flow is smoother, reducing wait times and improving the overall patient experience.

Future Developments

UnityAI continues to refine and expand its agentic AI capabilities. Jackson hinted at future enhancements:

"We are constantly iterating and adding new features to make our platform even more effective. Our ultimate goal is to create a seamless and efficient healthcare environment where both patients and providers benefit."

Conclusion

UnityAI's StaffOps platform represents a significant step forward in healthcare operations management. By leveraging agentic AI, the platform addresses the complex challenges of staffing and scheduling, ultimately leading to better patient care and operational efficiency.